Qantas Cracking Down On Excess Overhead Luggage
Qantas is looking to stop passengers who overload their carry-on baggage with a new plan to police weight limits at the gate before boarding.
The Aussie airline has had to increase it's checking procedures of carry-on baggage, as more customers are checking-in online and avoiding having their bag weighed at the counter and slipping through with excess luggage.
The airline claims some flight delays have been caused by passengers trying to stow oversized carry-on luggage.
It's believed the new auditing began a few weeks ago on some of the carrier's busiest domestic routes in Australia.
A Qantas spokesman says the “renewed focus” on carry-on luggage weights was to make sure the system is “fair” for all customers.
“Qantas offers the most generous amount of cabin baggage of any Australian airline and we know customers like the convenience of not having to check in luggage,’’ he said.
“But we’re getting feedback from regular flyers who say all customers need to be reminded about how much luggage they can take on board. So we’re renewing our focus to keep cabin baggage within the allowances and to ensure everyone has their fair share of space.’’
The spokesman also said enforcing baggage allowances would “help reduce delays during the boarding process and ensure an on time departure”, adding “cabin bins that are too full or bags that are too heavy can cause a safety risk for both customers and crew.”
Qantas limits carry-on baggage to two pieces, with a limit of 7kg.
If a carry-on bag is found to be oversized it will be moved to the cargo hold with the rest of the checked luggage.
Meanwhile Virgin Australia says it warns customers at various stages of their journey, including booking, of carry-on luggage weight limits, while a Jetstar spokesman said they allow customers to purchase an extra 3kg of carry-on baggage.